Partea a 2-a \u2013 Continuarea pove\u0219tii \ud83d\udc49 Clientul st\u0103tea \u00een picioare, cu m\u00e2na \u00eentins\u0103 spre mine, a\u0219tept\u00e2nd parc\u0103 s\u0103-mi cer iertare \u00een fa\u021ba \u00eentregii terase.<\/p>\n\n\n\n
Marian m\u0103 privea furios.<\/p>\n\n\n\n
\u2014 Andreea, du-te \u00een spate! Vorbim noi dup\u0103!<\/p>\n\n\n\n
Dar \u00eenainte s\u0103 m\u0103 mi\u0219c, de la masa din spatele clientului s-a auzit o voce de femeie.<\/p>\n\n\n\n
\u2014 Domnule, fata are dreptate. Nu este normal s\u0103 vorbi\u021bi a\u0219a cu un om care munce\u0219te.<\/p>\n\n\n\n
Era o doamn\u0103 de vreo \u0219aizeci de ani, care lua cina \u00eempreun\u0103 cu so\u021bul ei.<\/p>\n\n\n\n
Clientul s-a \u00eentors brusc.<\/p>\n\n\n\n
\u2014 Doamn\u0103, vede\u021bi-v\u0103 de masa dumneavoastr\u0103!<\/p>\n\n\n\n
\u2014 Tocmai asta \u00eencerc\u0103m, a r\u0103spuns femeia. Dar dumneavoastr\u0103 \u021bipa\u021bi de zece minute \u0219i deranja\u021bi toat\u0103 terasa.<\/p>\n\n\n\n
Un alt b\u0103rbat, de la masa al\u0103turat\u0103, a intervenit:<\/p>\n\n\n\n
\u2014 Noi a\u0219tept\u0103m de dou\u0103zeci de minute. Se vede c\u0103 oamenii sunt pu\u021bini \u0219i alearg\u0103 de colo-colo. Nu trebuie s\u0103-i umili\u021bi.<\/p>\n\n\n\n
Am sim\u021bit cum \u00eemi dau lacrimile.<\/p>\n\n\n\n
Nu m\u0103 a\u0219teptasem s\u0103 m\u0103 apere cineva.<\/p>\n\n\n\n
Clientul \u0219i-a luat portofelul.<\/p>\n\n\n\n
\u2014 Frumos restaurant! \u00ce\u021bi ba\u021bi joc de clien\u021bi \u0219i tot ei sunt vinova\u021bi!<\/p>\n\n\n\n
Marian a \u00eencercat s\u0103-l lini\u0219teasc\u0103, dar b\u0103rbatul nu mai voia s\u0103 asculte. A achitat apa pe care o consumase \u0219i a plecat, bomb\u0103nind.<\/p>\n\n\n\n
Eu am r\u0103mas c\u00e2teva secunde l\u00e2ng\u0103 mas\u0103, cu picioarele tremur\u00e2nd.<\/p>\n\n\n\n
Doamna care intervenise mi-a z\u00e2mbit.<\/p>\n\n\n\n
\u2014 Curaj, draga mea. S\u0103 nu la\u0219i pe nimeni s\u0103 te fac\u0103 s\u0103 te sim\u021bi mai pu\u021bin om pentru c\u0103 \u00eei aduci m\u00e2ncarea la mas\u0103.<\/p>\n\n\n\n
Am reu\u0219it doar s\u0103-i mul\u021bumesc.<\/p>\n\n\n\n
Apoi m-am dus \u00een vestiar \u0219i am \u00eenceput s\u0103 pl\u00e2ng.<\/p>\n\n\n\n
Nu de ru\u0219ine.<\/p>\n\n\n\n
De oboseal\u0103, de nervi \u0219i de frica aceea care m\u0103 urm\u0103rea mereu: dac\u0103 \u00eemi pierdeam serviciul, din ce mai pl\u0103team rata \u0219i gr\u0103dini\u021ba lui Matei?<\/p>\n\n\n\n
Dup\u0103 c\u00e2teva minute, Marian a intrat.<\/p>\n\n\n\n
\u2014 \u021ai-am spus s\u0103 nu te pui cu clien\u021bii!<\/p>\n\n\n\n
Mi-am \u0219ters ochii.<\/p>\n\n\n\n
\u2014 \u0218i eu \u021bi-am spus c\u0103 nu mai pot accepta s\u0103 fiu jignit\u0103.<\/p>\n\n\n\n
\u2014 Andreea, noi avem chirie de pl\u0103tit, marf\u0103, salarii! Nu putem alunga clien\u021bii!<\/p>\n\n\n\n
\u2014 \u0218i noi avem rate, copii \u0219i facturi, Marian. Nu \u00eenseamn\u0103 c\u0103 trebuie s\u0103 suport\u0103m orice.<\/p>\n\n\n\n
A r\u0103mas t\u0103cut.<\/p>\n\n\n\n
\u2014 M\u00e2ine diminea\u021b\u0103 vii s\u0103 discut\u0103m, a spus \u00een cele din urm\u0103.<\/p>\n\n\n\n
Am \u00een\u021beles imediat ce putea \u00eensemna asta.<\/p>\n\n\n\n
\u00cen seara aceea am terminat tura cu un nod \u00een stomac.<\/p>\n\n\n\n
C\u00e2nd am ajuns acas\u0103, mama m\u0103 a\u0219tepta \u00een buc\u0103t\u0103rie. Matei dormea deja.<\/p>\n\n\n\n
\u2014 Am auzit c\u0103 ai f\u0103cut scandal la restaurant, mi-a spus \u00eenainte s\u0103 apuc s\u0103 m\u0103 dezbrac.<\/p>\n\n\n\n
\u2014 N-am f\u0103cut scandal, mam\u0103. Un client m-a jignit \u0219i i-am cerut s\u0103 vorbeasc\u0103 respectuos.<\/p>\n\n\n\n
\u2014 Iar ai f\u0103cut gur\u0103! De asta nu \u021bi-a mers nici c\u0103snicia. Nu \u0219tii s\u0103 mai la\u0219i de la tine!<\/p>\n\n\n\n
M-am uitat la ea.<\/p>\n\n\n\n
Alt\u0103dat\u0103 a\u0219 fi \u00eenceput s\u0103 m\u0103 justific.<\/p>\n\n\n\n
Dar \u00een seara aceea eram prea obosit\u0103.<\/p>\n\n\n\n
\u2014 Mam\u0103, am nevoie s\u0103 m\u0103 odihnesc. Nu s\u0103-mi spui c\u0103 merit s\u0103 fiu umilit\u0103.<\/p>\n\n\n\n
\u2014 Eu \u00eencerc s\u0103 te \u00eenv\u0103\u021b de bine!<\/p>\n\n\n\n
\u2014 \u0218tiu. Dar nu vreau s\u0103 mai discut\u0103m a\u0219a.<\/p>\n\n\n\n
Am intrat \u00een dormitor \u0219i m-am a\u0219ezat l\u00e2ng\u0103 Matei.<\/p>\n\n\n\n
Dormea cu o ma\u0219inu\u021b\u0103 \u00een m\u00e2n\u0103.<\/p>\n\n\n\n
L-am privit mult timp.<\/p>\n\n\n\n
Pentru el acceptasem at\u00e2tea lucruri. Pentru el t\u0103cusem c\u00e2nd fostul meu so\u021b m\u0103 jignise. Pentru el \u00eenghi\u021bisem vorbele clien\u021bilor.<\/p>\n\n\n\n
Dar atunci m-am \u00eentrebat ce exemplu \u00eei d\u0103deam copilului meu dac\u0103 m\u0103 vedea mereu accept\u00e2nd lipsa de respect.<\/p>\n\n\n\n
A doua zi m-am prezentat la restaurant convins\u0103 c\u0103 voi fi concediat\u0103.<\/p>\n\n\n\n
Marian m\u0103 a\u0219tepta \u00een birou.<\/p>\n\n\n\n
L\u00e2ng\u0103 el se afla domnul R\u0103zvan, administratorul localului, un b\u0103rbat de aproape cincizeci de ani care venea rar \u00een sal\u0103.<\/p>\n\n\n\n
\u2014 Andreea, ia loc, mi-a spus.<\/p>\n\n\n\n
M-am a\u0219ezat cu m\u00e2inile str\u00e2nse \u00een poal\u0103.<\/p>\n\n\n\n
\u2014 Am verificat \u00eenregistr\u0103rile de asear\u0103, a continuat el. Am v\u0103zut cum s-a purtat clientul \u0219i cum ai reac\u021bionat.<\/p>\n\n\n\n
Am sim\u021bit c\u0103 mi se str\u00e2nge stomacul.<\/p>\n\n\n\n
\u2014 \u00cemi pare r\u0103u c\u0103 am ridicat vocea, am spus. Dar nu l-am jignit.<\/p>\n\n\n\n
\u2014 \u0218tiu. Ai cerut s\u0103 fii tratat\u0103 respectuos. Asta nu este o abatere.<\/p>\n\n\n\n
L-am privit surprins\u0103.<\/p>\n\n\n\n
R\u0103zvan a continuat:<\/p>\n\n\n\n
\u2014 Totu\u0219i, asemenea conflicte trebuie gestionate mai bine. Nu trebuie s\u0103 ajung\u0103 angaja\u021bii s\u0103 se certe cu clien\u021bii \u00een mijlocul terasei.<\/p>\n\n\n\n
\u2014 Atunci cine ne ap\u0103r\u0103 c\u00e2nd suntem jigni\u021bi? am \u00eentrebat.<\/p>\n\n\n\n
Administratorul s-a uitat spre Marian.<\/p>\n\n\n\n
\u2014 Exact despre asta trebuie s\u0103 discut\u0103m.<\/p>\n\n\n\n
\u00cen urm\u0103toarea or\u0103 au fost chemate \u0219i celelalte colege.<\/p>\n\n\n\n
La \u00eenceput nimeni nu voia s\u0103 vorbeasc\u0103.<\/p>\n\n\n\n
Apoi una dintre fete a povestit cum un client o prinsese de bra\u021b fiindc\u0103 \u00eei adusese nota prea t\u00e2rziu.<\/p>\n\n\n\n
Alta a spus c\u0103 fusese insultat\u0103 pentru c\u0103 nu avea o anumit\u0103 b\u0103utur\u0103.<\/p>\n\n\n\n
O a treia coleg\u0103 recunoscuse c\u0103 pl\u00e2nsese \u00een baie dup\u0103 ce un grup de turi\u0219ti r\u00e2sese de felul \u00een care vorbea.<\/p>\n\n\n\n
R\u0103zvan ne-a ascultat pe toate.<\/p>\n\n\n\n
\u2014 De ce nu mi-a spus nimeni p\u00e2n\u0103 acum?<\/p>\n\n\n\n
Marian a cobor\u00e2t privirea.<\/p>\n\n\n\n
\u2014 Am \u00eencercat s\u0103 rezolv\u0103m situa\u021biile f\u0103r\u0103 reclama\u021bii.<\/p>\n\n\n\n
\u2014 Dar dac\u0103 le rezolv\u0103m oblig\u00e2nd angaja\u021bii s\u0103 accepte jigniri, nu le rezolv\u0103m, a r\u0103spuns administratorul.<\/p>\n\n\n\n
Din s\u0103pt\u0103m\u00e2na urm\u0103toare, regulile s-au schimbat.<\/p>\n\n\n\n
C\u00e2nd un client devenea agresiv verbal, osp\u0103tarul putea solicita imediat interven\u021bia \u0219efului de sal\u0103.<\/p>\n\n\n\n
Personalul nu mai era obligat s\u0103 continue servirea unei persoane care \u00eel insulta sau \u00eel amenin\u021ba.<\/p>\n\n\n\n
La intrare a fost pus un anun\u021b discret prin care clien\u021bilor li se cerea s\u0103 respecte angaja\u021bii.<\/p>\n\n\n\n
Nu toate problemele au disp\u0103rut.<\/p>\n\n\n\n
Dar pentru prima dat\u0103 sim\u021beam c\u0103 nu mai suntem singure.<\/p>\n\n\n\n
O lun\u0103 mai t\u00e2rziu, R\u0103zvan m-a chemat din nou \u00een birou.<\/p>\n\n\n\n
\u2014 Andreea, vrem s\u0103-\u021bi propunem s\u0103 coordonezi tura de zi.<\/p>\n\n\n\n
Am crezut c\u0103 glume\u0219te.<\/p>\n\n\n\n
\u2014 Eu?<\/p>\n\n\n\n
\u2014 Da. Ai experien\u021b\u0103, cuno\u0219ti bine restaurantul \u0219i colegele te respect\u0103. \u00cen plus, am primit c\u00e2teva recenzii bune de la clien\u021bii care au asistat la incident.<\/p>\n\n\n\n
Nu era o promovare spectaculoas\u0103.<\/p>\n\n\n\n
Salariul cre\u0219tea pu\u021bin, iar programul devenea mai stabil.<\/p>\n\n\n\n
Dar pentru mine \u00eensemna enorm.<\/p>\n\n\n\n
Puteam s\u0103 petrec mai multe seri cu Matei.<\/p>\n\n\n\n
Nu mai trebuia s\u0103 accept at\u00e2t de des livr\u0103rile suplimentare.<\/p>\n\n\n\n
\u0218i, mai ales, sim\u021beam c\u0103 munca mea era v\u0103zut\u0103.<\/p>\n\n\n\n
Acas\u0103 \u00eens\u0103 lucrurile nu s-au schimbat la fel de repede.<\/p>\n\n\n\n
\u00centr-o duminic\u0103, mama mi-a cerut din nou cardul de bonuri de mas\u0103.<\/p>\n\n\n\n
\u2014 D\u0103-mi-l p\u00e2n\u0103 la salariu, c\u0103 trebuie s\u0103 fac ni\u0219te cump\u0103r\u0103turi.<\/p>\n\n\n\n
Alt\u0103dat\u0103 i l-a\u0219 fi dat f\u0103r\u0103 s\u0103 \u00eentreb nimic.<\/p>\n\n\n\n
De multe ori mi-l \u00eenapoia gol, iar eu trebuia s\u0103 g\u0103sesc al\u021bi bani pentru m\u00e2ncarea lui Matei.<\/p>\n\n\n\n
De data aceasta am r\u0103spuns calm:<\/p>\n\n\n\n
\u2014 Mam\u0103, te ajut c\u00e2nd pot. Dar cardul de bonuri r\u0103m\u00e2ne la mine. Este pentru cump\u0103r\u0103turile noastre.<\/p>\n\n\n\n
\u2014 Vai, acum c\u0103 te-ai ajuns \u0219ef\u0103, nu mai vrei s\u0103-\u021bi aju\u021bi mama!<\/p>\n\n\n\n
\u2014 Vreau s\u0103 te ajut. Dar nu cu banii de m\u00e2ncare ai copilului.<\/p>\n\n\n\n
S-a sup\u0103rat.<\/p>\n\n\n\n
Dou\u0103 s\u0103pt\u0103m\u00e2ni aproape c\u0103 nu mi-a r\u0103spuns la telefon.<\/p>\n\n\n\n
M-a durut, dar nu mi-am schimbat hot\u0103r\u00e2rea.<\/p>\n\n\n\n
Apoi a venit fostul meu so\u021b s\u0103-l ia pe Matei pentru weekend.<\/p>\n\n\n\n
\u2014 S\u00e2mb\u0103t\u0103 nu pot, mi-a spus. \u00cel iau duminic\u0103, dac\u0103 am timp.<\/p>\n\n\n\n
Am privit calendarul de pe frigider.<\/p>\n\n\n\n
\u2014 Nu mai putem schimba programul \u00een ultimul moment de fiecare dat\u0103. Trebuie s\u0103 discut\u0103m din timp.<\/p>\n\n\n\n
A r\u00e2s.<\/p>\n\n\n\n
\u2014 Ce-ai p\u0103\u021bit? De c\u00e2nd dai tu ordine?<\/p>\n\n\n\n
\u2014 Nu dau ordine. \u00ce\u021bi cer s\u0103 respec\u021bi ce am stabilit pentru copil. \u0218i s\u0103 pl\u0103te\u0219ti pensia alimentar\u0103 la timp.<\/p>\n\n\n\n
\u2014 Te-ai schimbat, Andreea.<\/p>\n\n\n\n
Am \u00eencuviin\u021bat.<\/p>\n\n\n\n
\u2014 Da. M-am s\u0103turat s\u0103 le fie tuturor comod pe spatele meu.<\/p>\n\n\n\n
Nu s-a rezolvat totul prin acea discu\u021bie.<\/p>\n\n\n\n
Pentru restan\u021bele la pensia alimentar\u0103 am fost nevoit\u0103 s\u0103 apelez la un executor judec\u0103toresc.<\/p>\n\n\n\n
Cu mama \u00eenc\u0103 mai am ne\u00een\u021belegeri.<\/p>\n\n\n\n
La restaurant mai \u00eent\u00e2lnesc oameni care cred c\u0103 un osp\u0103tar trebuie s\u0103 accepte orice.<\/p>\n\n\n\n
\u0218i eu \u00eenc\u0103 \u00eenv\u0103\u021b s\u0103 vorbesc ferm f\u0103r\u0103 s\u0103 ridic tonul.<\/p>\n\n\n\n
Dar \u00eentr-o sear\u0103, dup\u0103 ce am \u00eenchis tura, o coleg\u0103 mai t\u00e2n\u0103r\u0103 s-a apropiat de mine.<\/p>\n\n\n\n
\u2014 Andreea, vreau s\u0103-\u021bi mul\u021bumesc.<\/p>\n\n\n\n
\u2014 Pentru ce?<\/p>\n\n\n\n
\u2014 Pentru c\u0103 ai spus atunci ce noi toate g\u00e2ndeam, dar nu \u00eendr\u0103zneam s\u0103 spunem.<\/p>\n\n\n\n
Am z\u00e2mbit.<\/p>\n\n\n\n
\u2014 S\u0103 \u0219tii c\u0103 \u0219i mie mi-a fost fric\u0103.<\/p>\n\n\n\n
\u2014 \u0218i totu\u0219i ai spus-o.<\/p>\n\n\n\n
\u00cen drum spre cas\u0103 m-am g\u00e2ndit la seara aceea de pe teras\u0103.<\/p>\n\n\n\n
La clientul care m\u0103 f\u0103cuse de r\u00e2s pentru o ciorb\u0103 \u00eent\u00e2rziat\u0103 dou\u0103sprezece minute.<\/p>\n\n\n\n
La \u0219eful care \u00eemi spusese s\u0103 tac.<\/p>\n\n\n\n
\u0218i la femeia necunoscut\u0103 care se ridicase de la mas\u0103 ca s\u0103 m\u0103 apere.<\/p>\n\n\n\n
Poate c\u0103 f\u0103r\u0103 ea a\u0219 fi plecat acas\u0103 convins\u0103 c\u0103 gre\u0219isem.<\/p>\n\n\n\n
Dar vorbele ei \u00eemi r\u0103m\u0103seser\u0103 \u00een minte.<\/p>\n\n\n\n
\u201eS\u0103 nu la\u0219i pe nimeni s\u0103 te fac\u0103 s\u0103 te sim\u021bi mai pu\u021bin om pentru c\u0103 \u00eei aduci m\u00e2ncarea la mas\u0103.\u201d<\/p>\n\n\n\n
\u00cen seara aceea nu am devenit o eroin\u0103.<\/p>\n\n\n\n
Nu mi-am schimbat via\u021ba peste noapte.<\/p>\n\n\n\n
Dar am \u00een\u021beles c\u0103 pot s\u0103-mi fac meseria cu respect \u0219i, \u00een acela\u0219i timp, s\u0103 cer s\u0103 fiu respectat\u0103.<\/p>\n\n\n\n
\u0218i c\u0103 a spune calm \u201enu accept s\u0103 mi se vorbeasc\u0103 a\u0219a\u201d nu \u00eenseamn\u0103 s\u0103 faci scandal.<\/p>\n\n\n\n
\u00censeamn\u0103 s\u0103 nu mai accep\u021bi ca demnitatea ta s\u0103 fie pre\u021bul pe care \u00eel pl\u0103te\u0219ti pentru lini\u0219tea altora.<\/p>\n","protected":false},"excerpt":{"rendered":"
Partea a 2-a \u2013 Continuarea pove\u0219tii \ud83d\udc49 Clientul st\u0103tea \u00een picioare, cu m\u00e2na \u00eentins\u0103 spre mine, a\u0219tept\u00e2nd parc\u0103 s\u0103-mi cer iertare \u00een fa\u021ba \u00eentregii terase. Marian m\u0103 privea furios. \u2014 Andreea, du-te \u00een spate! Vorbim noi dup\u0103! Dar \u00eenainte s\u0103 m\u0103 mi\u0219c, de la masa din spatele clientului s-a auzit o voce de femeie. \u2014 … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8397","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/stiri-faine.com\/index.php?rest_route=\/wp\/v2\/posts\/8397","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stiri-faine.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stiri-faine.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stiri-faine.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stiri-faine.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8397"}],"version-history":[{"count":1,"href":"https:\/\/stiri-faine.com\/index.php?rest_route=\/wp\/v2\/posts\/8397\/revisions"}],"predecessor-version":[{"id":8398,"href":"https:\/\/stiri-faine.com\/index.php?rest_route=\/wp\/v2\/posts\/8397\/revisions\/8398"}],"wp:attachment":[{"href":"https:\/\/stiri-faine.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8397"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stiri-faine.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8397"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stiri-faine.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}