Radu a r\u0103mas nemi\u0219cat c\u00e2teva clipe, apoi s-a apropiat \u00eencet de masa mea.<\/p>\n\n\n\n
Se vedea c\u0103 \u00eencerca s\u0103-\u0219i p\u0103streze calmul, dar vocea \u00eel tr\u0103da. Ochii \u00eei fugeau c\u00e2nd spre mine, c\u00e2nd spre Sofia, iar \u00een jurul nostru nimeni nu mai scotea un cuv\u00e2nt. P\u00e2n\u0103 \u0219i tac\u00e2murile \u00eencetaser\u0103 s\u0103 mai loveasc\u0103 farfuriile.<\/p>\n\n\n\n
\u2014 Sofia\u2026 te rog s\u0103 nu mai spui nimic, a rostit el \u00eencet.<\/p>\n\n\n\n
Rezidenta l-a privit surprins\u0103.<\/p>\n\n\n\n
\u2014 Domnule doctor, dar femeia aceasta\u2026<\/p>\n\n\n\n
\u2014 Am spus s\u0103 taci.<\/p>\n\n\n\n
Nu \u00eel mai v\u0103zusem niciodat\u0103 vorbind astfel cu cineva.<\/p>\n\n\n\n
Sofia a f\u0103cut un pas \u00eenapoi, complet nedumerit\u0103, \u00een timp ce to\u021bi cei din cantin\u0103 \u00eencercau s\u0103 \u00een\u021beleag\u0103 ce se \u00eent\u00e2mpla. C\u00e2\u021biva medici \u0219opteau \u00eentre ei, iar infirmierele priveau c\u00e2nd spre mine, c\u00e2nd spre Radu.<\/p>\n\n\n\n
Am \u00eenchis calm caserola \u0219i m-am ridicat de la mas\u0103.<\/p>\n\n\n\n
\u2014 Vrei s\u0103 le spui tu cine sunt sau o fac eu?<\/p>\n\n\n\n
Radu \u0219i-a trecut m\u00e2na peste frunte.<\/p>\n\n\n\n
\u2014 Las\u0103-m\u0103 s\u0103 explic\u2026<\/p>\n\n\n\n
\u2014 Nu. Ai avut suficient timp.<\/p>\n\n\n\n
Am deschis geanta, am scos legitima\u021bia \u0219i am a\u0219ezat-o pe mas\u0103, astfel \u00eenc\u00e2t to\u021bi cei din jur s\u0103 o poat\u0103 vedea.<\/p>\n\n\n\n
\u2014 M\u0103 numesc Andreea Popescu. \u00cencep\u00e2nd de ast\u0103zi sunt noul director general al Spitalului \u201eSf\u00e2ntul Gabriel\u201d.<\/p>\n\n\n\n
Lini\u0219tea care a urmat a fost ap\u0103s\u0103toare.<\/p>\n\n\n\n
Administratorul cantinei s-a oprit \u00een u\u0219\u0103, iar o asistent\u0103 a sc\u0103pat tava din m\u00e2ini. Sofia privea c\u00e2nd legitima\u021bia, c\u00e2nd fa\u021ba mea, incapabil\u0103 s\u0103 spun\u0103 ceva.<\/p>\n\n\n\n
\u2014 Dumneavoastr\u0103\u2026 sunte\u021bi directorul?<\/p>\n\n\n\n
\u2014 Da. Dar faptul c\u0103 m-ai confundat cu o apar\u021bin\u0103toare sau cu o angajat\u0103 de la cur\u0103\u021benie nu este problema cea mai grav\u0103.<\/p>\n\n\n\n
Am f\u0103cut un pas spre ea.<\/p>\n\n\n\n
\u2014 Problema este c\u0103 ai fost convins\u0103 c\u0103 po\u021bi umili un om doar pentru c\u0103 ai crezut c\u0103 nu are nicio putere.<\/p>\n\n\n\n
Nu mi-a r\u0103spuns.<\/p>\n\n\n\n
M-am \u00eentors c\u0103tre personalul din cantin\u0103.<\/p>\n\n\n\n
\u2014 Vreau s\u0103 v\u0103 \u00eentreb ceva \u0219i v\u0103 rog s\u0103 r\u0103spunde\u021bi sincer. C\u00e2\u021bi dintre dumneavoastr\u0103 a\u021bi asistat sau a\u021bi fost trata\u021bi astfel \u00een acest spital?<\/p>\n\n\n\n
La \u00eenceput, nimeni nu a \u00eendr\u0103znit s\u0103 ridice m\u00e2na.<\/p>\n\n\n\n
Apoi o infirmier\u0103.<\/p>\n\n\n\n
Dup\u0103 ea, dou\u0103 asistente.<\/p>\n\n\n\n
Un brancardier.<\/p>\n\n\n\n
Un medic rezident.<\/p>\n\n\n\n
\u00cenc\u0103 unul.<\/p>\n\n\n\n
\u00cen mai pu\u021bin de un minut, aproape jum\u0103tate dintre oamenii afla\u021bi \u00een cantin\u0103 ridicaser\u0103 m\u00e2na.<\/p>\n\n\n\n
Nu mai era vorba despre un incident.<\/p>\n\n\n\n
Era un obicei.<\/p>\n\n\n\n
Am privit spre Radu.<\/p>\n\n\n\n
\u2014 \u0218tiai?<\/p>\n\n\n\n
A r\u0103mas c\u00e2teva secunde \u00een t\u0103cere.<\/p>\n\n\n\n
\u2014 Da\u2026 auzisem pl\u00e2ngeri.<\/p>\n\n\n\n
\u2014 \u0218i ce ai f\u0103cut?<\/p>\n\n\n\n
A cobor\u00e2t privirea.<\/p>\n\n\n\n
\u2014 Am crezut c\u0103 sunt conflicte m\u0103runte. Am preferat s\u0103 nu intervin.<\/p>\n\n\n\n
R\u0103spunsul lui a fost mai grav dec\u00e2t m\u0103 a\u0219teptam.<\/p>\n\n\n\n
Un \u0219ef de sec\u021bie nu trebuia doar s\u0103 opereze bine. Trebuia s\u0103-\u0219i conduc\u0103 echipa \u0219i s\u0103 opreasc\u0103 astfel de comportamente \u00eenainte s\u0103 devin\u0103 normale.<\/p>\n\n\n\n
\u00cen aceea\u0219i dup\u0103-amiaz\u0103, \u00eenainte de ceremonia oficial\u0103, am convocat Consiliul Director \u0219i Departamentul de Resurse Umane.<\/p>\n\n\n\n
Am dispus deschiderea unei anchete interne privind climatul de lucru din spital, modul \u00een care erau trata\u021bi angaja\u021bii noi, personalul auxiliar \u0219i pacien\u021bii, precum \u0219i toate sesiz\u0103rile ignorate \u00een ultimii ani.<\/p>\n\n\n\n
\u00cen urm\u0103toarele trei s\u0103pt\u0103m\u00e2ni au fost audia\u021bi zeci de angaja\u021bi.<\/p>\n\n\n\n
Au ap\u0103rut reclama\u021bii vechi, depuse \u0219i uitate prin sertare.<\/p>\n\n\n\n
Au fost identificate situa\u021bii \u00een care reziden\u021bii erau intimida\u021bi, infirmierele erau umilite \u00een fa\u021ba colegilor, iar personalul auxiliar era tratat ca \u0219i cum nu ar fi f\u0103cut parte din aceea\u0219i echip\u0103.<\/p>\n\n\n\n
Ancheta a confirmat c\u0103 Sofia avusese \u00een repetate r\u00e2nduri un comportament incompatibil cu profesia de medic.<\/p>\n\n\n\n
Comisia de disciplin\u0103 a decis suspendarea ei din activitatea clinic\u0103 p\u00e2n\u0103 la finalizarea unui program de evaluare profesional\u0103 \u0219i de conduit\u0103, urm\u00e2nd ca reluarea reziden\u021biatului s\u0103 fie condi\u021bionat\u0103 de rezultatele acestuia.<\/p>\n\n\n\n
Radu \u0219i-a asumat responsabilitatea pentru faptul c\u0103 tolerase situa\u021bia prea mult timp.<\/p>\n\n\n\n
La c\u00e2teva zile dup\u0103 \u00eencheierea anchetei, \u0219i-a depus demisia din func\u021bia de \u0219ef al sec\u021biei de Ortopedie \u0219i Traumatologie \u0219i a r\u0103mas medic specialist, spun\u00e2nd c\u0103 \u00eencrederea se c\u00e2\u0219tig\u0103 prin fapte, nu prin func\u021bii.<\/p>\n\n\n\n
C\u00e2teva luni mai t\u00e2rziu, atmosfera din spital era vizibil schimbat\u0103.<\/p>\n\n\n\n
Cantina nu mai avea mese \u201crezervate\u201d.<\/p>\n\n\n\n
Personalul auxiliar era invitat la acelea\u0219i \u0219edin\u021be privind calitatea serviciilor ca medicii \u0219i asisten\u021bii.<\/p>\n\n\n\n
Oricine putea depune o sesizare anonim\u0103, iar fiecare reclama\u021bie era verificat\u0103.<\/p>\n\n\n\n
La prima \u00eent\u00e2lnire cu \u00eentreg personalul, am \u00eencheiat cu o singur\u0103 fraz\u0103:<\/p>\n\n\n\n
\u2014 Un spital nu este definit doar de aparatura pe care o are sau de num\u0103rul interven\u021biilor reu\u0219ite. Este definit, \u00eenainte de toate, de felul \u00een care \u00eei trateaz\u0103 pe oamenii care \u00eei trec pragul \u0219i pe cei care muncesc \u00een fiecare zi \u00eentre ace\u0219ti pere\u021bi.<\/p>\n\n\n\n
\u00cen sal\u0103 s-a f\u0103cut lini\u0219te.<\/p>\n\n\n\n
De data aceasta \u00eens\u0103, era o lini\u0219te care sem\u0103na mai mult cu respectul dec\u00e2t cu teama.<\/p>\n","protected":false},"excerpt":{"rendered":"
Radu a r\u0103mas nemi\u0219cat c\u00e2teva clipe, apoi s-a apropiat \u00eencet de masa mea. Se vedea c\u0103 \u00eencerca s\u0103-\u0219i p\u0103streze calmul, dar vocea \u00eel tr\u0103da. Ochii \u00eei fugeau c\u00e2nd spre mine, c\u00e2nd spre Sofia, iar \u00een jurul nostru nimeni nu mai scotea un cuv\u00e2nt. P\u00e2n\u0103 \u0219i tac\u00e2murile \u00eencetaser\u0103 s\u0103 mai loveasc\u0103 farfuriile. \u2014 Sofia\u2026 te rog … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2604","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/stiri-faine.com\/index.php?rest_route=\/wp\/v2\/posts\/2604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stiri-faine.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stiri-faine.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stiri-faine.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stiri-faine.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2604"}],"version-history":[{"count":1,"href":"https:\/\/stiri-faine.com\/index.php?rest_route=\/wp\/v2\/posts\/2604\/revisions"}],"predecessor-version":[{"id":2605,"href":"https:\/\/stiri-faine.com\/index.php?rest_route=\/wp\/v2\/posts\/2604\/revisions\/2605"}],"wp:attachment":[{"href":"https:\/\/stiri-faine.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2604"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stiri-faine.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2604"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stiri-faine.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}